Shipping Policy

We are committed to providing you with the best transportation options. We aim to provide quality service to our customers while ensuring that we always provide you with the highest level of responsiveness.

Shipping Destination

Tax included, and free shipping in these countries: , Italy, Germany, France, Finland, Ireland, Belgium, Sweden, Netherlands, Poland, Hungary, Denmark, Romania, Spain, Austria, Bulgaria, Croatia, CZ, Estonia, Greece, Latvia, Lithuania, Luxembourg, Portugal, Slovakia, Slovenia.

• For orders to SWITZERLAND, we are suggesting the use of meineinkauf.ch, details on the process can be found HERE.

Transportation Cost And Time
Bike:
We normally ship by UPS or DPD, tax included, and free shipping. The bike will be delivered within 3-7 working days after placing the order.
Replacement parts: 
Battery in stock shipped from Poland, delivery time 3-7 working days; Accessories shipped from China, delivered within 7-12 working days. (Except for days off) .

Verification

We will send you a confirmation email once your order is verified. After verification, in principle, the order will not be canceled during this period, considering the handling process has already started, but we will try our best to communicate with you via email or phone to find a good solution.

Thank you for shopping at Hanevaer!